Fred pays Verizon for DSL service, but his home Internet speeds are now slower than a crawl. This changed after technicians were in his neighborhood fixing the lines. When he called to complain about the slowdown, he was told that his connection was so slow because it was too fast, and they would have to downgrade his account to a slower speed so it would stop being so slow. No, this doesn’t make any sense.
James ordered his law school books for the semester from Barnes & Noble, and an issue that would only be a tiny hiccup under normal circumstances is now holding the whole darn thing up. That’s because customer service lines are so flooded with customers calling about their HP Touchpad orders that he can’t even get through.