James couldn’t seem to do anything right when it came time to coax Comcast into renewing his promotional cable discount. He tried a phone call and an email and was thwarted at every turn, but one last effort that started with an online chat led to paydirt: the company forgave his $128 bill and and slashed monthly charges on his HD box. [More]
persistence
I Refused To Let AT&T Blow Off My Demand To Instantly Restore Internet Service
By 5.27.10
Andi has an inspiring tale of how she Jedi Mind Tricked AT&T into cutting through the poppyock CSRs fed her about a mandatory delay to restore her disconnected DSL service. [More]
Blogger Says National Car Rental Tried To Pull Deal Switcheroo
By 11.6.09
Christian personal finance blogger Peter chose not to turn the other cheek when he says National Car Rental tried to take away an unlimited mileage deal he and his wife signed up for when they went on vacation.
Persistence Convinces Continental To Abandon Impossible Itinerary
By 6.21.09
Continental thought 82 minutes was plenty of time for Chris to catch a flight connecting in Newark from Washington to Delhi. It might be, but Continental’s own data show that the Washington flight arrives late 96% of the time by 103 minutes on average. Chris wanted to switch to an earlier flight so he could make the once-daily plane to Delhi, but Continental wouldn’t let him switch unless he paid a $250 change fee. Unsatisfied with the answer, Chris hung up and kept calling back until he got the answer he wanted.
College Student Calls Amex Executive Customer Service, Gets His Limit Reinstated
By 5.7.09
Jon, like many American Express customers, had his credit limit slashed without warning recently. What he did next makes us feel all warm and fuzzy about our jobs here, because he found the necessary contact info buried in a post from 2007. Here’s his story, proof that sometimes persistence pays off.
Customer Refuses To Give Up, Convinces Apple To Give Him What He Paid For
By 3.3.09
James almost got cheated out of CS4, the suite of graphics software sold by Adobe, when he bought a new Macbook Pro recently. He kept pressing the issue though, and his persistence and level-headedness finally, after several near misses, convinced Apple to do the right thing and send him what he paid for. Congrats to James!
Sprint Magically Approves Rejected Rebate Application
By 3.22.08
He writes:
I’ve been a Sprint customer for around ten years, and in early February decided to upgrade to a new HTC Mogul smartphone under Sprint’s “New For You” rebate program which gives existing customers the same price on new phones that new customers get, as long as the existing customers agree to extend their contracts. To get a $100 rebate, I agreed to extend for two years–not really a problem, as I have no plans to leave Sprint. I received the phone and mailed in the rebate form.
