Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]
pcs
Which Notebook Brands Are The Best?
By 12.14.09
The website Laptop has launched a new series of posts about notebooks and netbooks. This time, they’re grouping the models by brand and asking readers to weigh in. Up first: HP, which generally has good aesthetics and keyboards as well as multitouch technology, but bad touchpads and heat issues. They also note that customer service is pretty bad for HP products. [More]
Microsoft Stores To Sell Bloatware-Free PCs
By 10.30.09
If you hate buying a new PC that’s riddled with bloatware, you may want to pay a Microsoft Store a visit on your next computer shopping trip. They plan on selling PCs free of any third-party trial applications, reports OhGizmo.
Here's What The New FCC Net Neutrality Rules Mean
By 10.23.09
Yesterday the FCC announced new, expanded rules enforcing net neutrality, and they’ve set aside the next 60 days for public debate. Get ready to hear all sorts of creative end-of-the-world-as-we-know-it arguments from opponents like AT&T. We’ve checked out the official document (pdf) and below we summarize the changes that are open to public discussion for the next two months.
Best Buy Employees Find $10,000 Hidden In Computer Tower
By 5.28.09
A man in St. Louis dropped off his computer for repair at the area Best Buy, but apparently forgot that he was also using it as a bank. “Employees at a Best Buy store in South County discovered about $10,000 cash inside,” writes the St. Louis Post Dispatch.
Texas Bans Vista For State Gov
By 4.1.09
The malignment of Windows Vista has reached a new height: A Texas lawmaker added a provision to the state budget that would effectively ban Vista from being purchased by any state government agency.
By 12.27.08
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A list of online tech help sites. [New York Times]
By 7.24.08
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Want to get rid of all that crapware junking up your new PC? Try PC Decrapifier or Revo Uninstaller. Both are free. [New York Times]
Apple's Semi-Official Computer Replacement Policy
By 2.12.08
Yesterday we noted that our intern Alex Chasick was told by an Apple Genius that Apple will not automatically replace a defective laptop after the third hardware failure. Alex followed our advice and called Apple’s Executive Customer Service line for some official answers. Here’s what he found out.
Even Microsoft Execs Hated On "Vista Capable" Labeling
By 2.11.08
Microsoft’s “Vista Capable” program was so misleading that even Microsoft executives complained about it according to emails revealed last week in court. The emails were read aloud at a hearing to determine class-action status for a related lawsuit against the company. One corporate vice president wrote, “”I PERSONALLY got burnt. … Are we seeing this from a lot of customers? … I now have a $2,100 e-mail machine.” The co-president of another division wrote, “We really botched this. … You guys have to do a better job with our customers.”
New Mac Ads Preach to the Converted
By 5.4.06
For something that’s supposed to be so hip, macs are definitely taking a very classic turn in these latest “pc vs mac” spots.
How Long to Get a Human?
By 4.4.06
Here’s how long it’s taking to reach a human at various mobile phone carrier customer service lines today.
