As a rule of thumb, if you’re a company and you charge a customer for a service or product, you’re supposed to actually provide that service or product. That apparently wasn’t a practice adhered to by two credit card add-on companies that must now pay millions of dollars in fines and refunds. [More]
paying for nothing
Companies Must Refund Millions Of Dollars For Credit Card Add-On Services Customers Never Received
By 7.1.15
Comcast To Finally Refund Woman For 13 Years Of Service She Paid For But Never Received
By 6.10.14
An 88-year-old woman in Florida is on a fixed income, but enjoys watching telenovelas, so she dutifully paid her $29 Comcast cable bill every month. There was one small problem with that, though: Comcast wasn’t providing her with any cable service. The condominium building where she lives provides cable to all residents, through a different company that is not Comcast. [More]
AT&T Adds $2 Minimum-Use Fee Because You're Not Using Enough Long Distance
By 8.25.11
A lot of us have completely replaced our landlines with cellphones, or replaced standard landlines with VOIP service that usually doesn’t charge extra for long-distance calls. And some who have retained standard land line service may use their cellphone for long-distance contact in order to avoid pricey bills. This is why AT&T has tacked on a $2/month “minimum use” fee for landline customers without long-distance plans. [More]
