Reader Justin says he bought some software from Valve’s Steam service — and was randomly charged in British pounds. This resulted in a bunch of extra charges from his bank. He’s tried to contact Valve about the issue, but he says he’s being ignored.
overcharged
Blockbuster Double Dips In PayPal Account; Naturally, PayPal Does Nothing
By 9.10.08
Blockbuster debited Anthony’s PayPal account two days in a row for the same monthly plan. PayPal won’t help—they say it’s between Blockbuster and Anthony, offering further proof that PayPal is a great service only as long as nothing goes wrong.
Sorry, We Don't Know Why Our Pump Is Overcharging You
By 7.21.08
Reader Matt says he bought gas from a Sunoco station in New Jersey, but the price advertised didn’t match the price he was actually charged. He even “double checked” to make sure there wasn’t a separate price for cash vs credit. Matt says he tried to resolve the dispute with an employee, but that the employee “just kept saying he doesn’t know why it’s happening. So I just snapped a picture and left.” What should Matt do?
Walmart Fined $89,705 For Overcharging Wisconsin Customers
By 11.10.07
Walmart received an $89,705 fine after the Wisconsin Department of Agriculture, Trade and Consumer Protection found 280 weights and measures violations at nine Walmart stores. The gargantuan retailer failed to subtract the weight of packaging materials, or “tare weight,” when pricing bulk items like coffee, broccoli, and sweet potatoes.
Judy Cardin, section chief for weights and measures with the state, said that in the case of bulk coffee, the weight of the packaging materials was included when the price of the product was determined. The state had tested one-pound bags of Cameron brand coffee beans, which were found to be 3/100ths of a pound over the actual bagged content.
