Now that Wells Fargo has completed its internal investigation into the fake account fiasco that resulted in millions of bogus accounts being opened in customers’ names, one federal banking regulator is admitting that it was aware of hundreds of related complaints nearly a decade ago, but failed to do anything to correct the problem. [More]
our bad
Microsoft Store: Just Kidding, Everyone! We Still Accept Bitcoins
By 3.15.16
Remember yesterday, when the Microsoft Store’s support page said it no longer accepted Bitcoins as payment for funding accounts? If you were upset, turn that frown upside down, as Microsoft says that support page information was some kind of fluke, glitch, or otherwise unintended mistake. [More]
Whole Foods CEOs Admit To “Unintentional” Overcharging
By 7.2.15
In 2014, California regulators caught Whole Foods overcharging customers, and things have only gotten worse for the upscale grocery store chain, which is currently under investigation for similar allegations in New York (where it also faces a civil suit from customers). That’s why Whole Foods’ co-CEOs issued a joint, heavily qualified, mea culpa about the situation. [More]
Chevron Says Sorry For Fracking Fire The Only Way It Knows How: With Pizza Coupon
By 2.18.14
Last week, an explosion at a Chevron natural gas fracking operation in northwestern Pennsylvania resulted in a fire that lasted for days and may have cost one rig worker his life. Let’s not forget the environmental damage and other possibly hazardous longterm effects. If you were a mammoth oil company like Chevron, how would you appease the local citizenry? By providing them pizza coupons, of course. [More]
LG Admits Its Smart TVs Collected Info, Promises Fix So Customers Can Actually Opt Out
By 11.22.13
Remember how a few days ago, we found out that LG’s Smart TVs were a little too smart, and were not only monitoring what customers watched in order to pitch better ads — whether or not you turned that setting off — but they also gathered filenames from connected USB drives? It’s backpedal time, ladies and gents: LG has issued a statement apologizing and promising to make everything right. [More]
If You Finance An iPad Air, That “Free” T-Mobile Data Plan Isn’t Free
By 11.5.13
No revolution is ever easy. The launch of T-Mobile’s plan to offer 200 megabytes per month of relatively slow free data to all tablet customers is no exception. The new plan happened to launch around the same time as the iPad Air, leading to some confusion. Customers were being forced into a $10 per month…but that couldn’t be right. Right? [More]
H&R Block Sending $25 To Customers Impacted By Filing Delay
By 4.25.13
Last month the Internal Revenue Service said H&R Block had bungled over 600,000 tax returns, potentially causing refund delays for those customers. The tax preparation firm says to make up for that glitch, it’ll be sending out $25 gift cards to any customers who filed their taxes at company-owned H&R Block locations and were impacted by the processing delay. [More]
Sony Apologizes For Accidentally Capitalizing On Whitney Houston's Death With UK Price Hike
By 2.15.12
In the wake of customer outrage over a price bump on two of Whitney Houston’s greatest hits albums in the United Kingdom iTunes store, mere hours after she passed away last Saturday, Sony is rolling out the obligatory, “sorry we tried to capitalize on a super famous person’s death” apology. [More]
BlackBerry Outage Apology: Here Are Some Free Apps You Might Not Want
By 10.18.11
In an attempt to placate millions of BlackBerry users who suffered service outages for up to three days last week, the smartphone’s makers, Research in Motion, have announced they’ll offer up a $100 credit for certain apps. Yay…? [More]
Southwest Apologizes For Booting Muslim Woman From Flight
By 3.18.11
Earlier this week, I took part in a panel discussion at SXSW on “The Legal Ramifications Of Saying ‘I’m Sorry,'” along with a senior executive from Southwest Airlines who explained why his company believes it’s best to be proactive about apologizing to customers when a mistake has been made. A few days later, Southwest was given the chance to make good on its claim. [More]
NYC Mayor: City Should Pay For Vehicle Crunched By Tow Truck
By 12.29.10
Here’s an update to yesterday’s story about that New York City tow truck caught on camera repeatedly smashing into a snowbound Ford Explorer. [More]
Walgreens E-Mail List Hacked
By 12.10.10
Several readers have written in today after receiving a message from Walgreens that one of its e-mail distribution lists had been hacked by spammers. [More]
Netflix Has Another Streaming Outage, Apologizes With Credits
By 11.11.10
On Tuesday night Netflix suffered another temporary streaming outage. This late afternoon they once again apologized by sending out customers an email offering a 2-3% reduction off their bill or an extension of their free trial. You’ll have to click on the link in the email to claim the credit. Hey, if Netflix keeps going at this rate, soon we’ll end up with a free month! [More]
Netflix Apologizes For Brief Outage, Offers Bill Credit
By 10.25.10
As we mentioned in a recent story, Netflix experienced a crash to its site and streaming services on Friday. Over the weekend, the company not only sent out an apology e-mail to customers, it also offered a small credit to their monthly bill. [More]
