Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent years. A recently released study claims this no-fee practice may actually be hurting the airline, though other data raises questions about this conclusion.
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operations
Does Southwest’s “Bags Fly Free” Policy Hurt On-Time Performance?
By 8.24.16
Uber Halts Operations In Kansas After Legislature Votes To Mandate Background Checks, Insurance Coverage
By 5.6.15
It seems like every few months a new city or state announces it will no longer allow Uber to operate in its jurisdiction. But in a slight change of pace, the ride-sharing company is actually taking itself out of the equation in Kansas. [More]
Enterprise Tells Post-Op Patient To Drive 400 Miles On A Faulty Tire
By 8.23.08
Enterprise wouldn’t replace Melissa’s rental car even after a mechanic declared the tire on her current car “unrepairable,” and warned that it would be unsafe to drive 400+ miles back to New York from Rochester on a donut spare. Enterprise told Melissa to spend the day repairing the car at a garage at her own expense. Melissa, who was recovering from surgery, asked to swap her broken car for one that worked, a request Enterprise repeatedly denied.
Interview Your Surgeon
By 1.16.08
For most people, when you’re at a point in life where you need surgery, you’re not feeling exactly empowered or willing to grill your doctor on his or her exact qualifications. But you should, says—of all groups—the American College of Surgeons. Thomas Russell, the organization’s executive director and a surgeon, says, “Patients should feel free to ask their surgeon anything they want answered about the operation or the surgeon’s competency to perform it. There are no questions that should be off the table.”
