Kevin is annoyed that Priceline’s “Name Your Price” feature fails to take resort fees into account. In his case, such extra charges tacked on $19 a night to the $45 he agreed to pay for his room.
Samantha had to change her travel plans when her father passed away. Instead of taking a family vacation as planned in November, she had to pay double for tickets to visit immediately and attend the funeral. Knowing she would no longer be able to afford the November vacation, she asked Orbitz to refund the tickets and the company came through.