For their recent move, Derek and his wife selected a local operator of North American Van Lines. Things went pretty smoothly, except for one IKEA Expedit bookcase that was somehow cracked while leaving the couple’s previous home, and subsequently fell apart when it was brought into the new house. Someone gave Mrs. Derek what she assumed was a claim form to sign, but ended up being a “Particle Board Furniture form” absolving the movers of any responsibility for cheap furnishings.
John hired North American Van Lines last month for his move from Massachusetts to California. He and his family have made it safely to California, but all of their stuff is still on the wrong coast. And no one can tell them why.