After receiving a ten-piece cookware set with one pan damaged right out of the box, Drew’s girlfriend knew that she wanted to replace it. That’s what warranties are for! He tells Consumerist that when they tried to send that pan back to Cuisinart for replacement (instead of shipping the entire set back to Amazon, which seemed wasteful) customer service staff insisted that while the product’s warranty might say something, that doesn’t actually make it true. [More]
