If you’re a vegetarian and you’d rather have eggs instead of sausage — do not attempt this at IHOP. You will have to debate the manager. [More]
no substitutions
Wendy's: You Will Have Your Burger With Toppings Or You Will Get Nothing
By 8.26.08
Reader Brandon goes to Wendy’s about once a week and usually orders the double stack “plain” as in “without toppings, just meat and cheese.” This fairly straightforward request has never caused a problem… until now. Brandon says that he and some friends stopped in to Wendy’s to grab some food, but when he ordered his usual order, they refused to give it to him. Nothing Brandon could say convinced Wendy’s to give him a double stack with no toppings, so he and his friends eventually gave up and left empty handed.
Buffalo Wild Wings Would Rather Lose A Customer Than Make A Subsitution
By 5.22.07
Reader Dan begs our pardon for not having a more egregious complaint, but would like to share his irritation at Buffalo Wild Wings refusal to substitute breaded chicken tenders for naked ones. Lest you assume that Dan was asking for something unreasonable, he writes:
Now keep in mind I wasn’t asking them to scrape bread off my tender or invent some new, exotic expensive dish. I was asking them to just toss in the 4 naked tenders they sell on the menu instead of the breaded ones. I think we can see where this is going. The waitress told me they can’t do that. I was dumbfounded because this seemed like such an easy request. I asked her why and she said the cook can’t do substitutions.
Buffalo Wind Wings stood firm. Dan was not allowed to have naked tenders with his combo, forcing him to purchase less food and resulting in less money for Buffalo Wild Wings. Read his entire email inside.
