Like most Consumerist readers, Richard was out looking for cat food of only the finest quality. The local high-end pet store didn’t carry the Newman’s Own product that he was looking for, and he was surprised to hear why. The employee told him that it had been recalled and the store wouldn’t stock it. This surprised Richard: he hadn’t heard about any recalls, so he sent a quick e-mail using the company web site’s form. Most of us would assume at this point that we’d hear back from a customer service drone, maybe. Not a staff veterinarian. [More]
