Jim recently learned that Moen actually believes in the whole “lifetime warranty” thing. Or at least is willing to support their products for ten years. He writes that he contacted the company asking for a specific o-ring to fix his faucet, and instead the company went right ahead and sent him an entire new shower head.
Anyone ever noticed that the companies that offer the best customer service are always the ones that almost no one will ever have to call because they’re just too damn good? For example, Moen — a company that makes chrome kitchen faucets and other long-lasting plumbing fixtures.