The operator of several hotels across 10 states and Washington, D.C. — including Starwood, Marriott, Hyatt and Intercontinental locations — says guests may have had their payment data exposed by hackers who targeted the businesses with malware starting last year. [More]
A year ago, low-cost carrier Spirit Airlines made its debut in the American Customer Satisfaction Index with a thud, coming in dead last among airlines in the annual survey. But even with a 15% improvement over last year’s score, Spirit still couldn’t escape the cellar. [More]
Just three weeks after crashing Marriott’s party and throwing billions of dollars in the ring to take over Starwood Hotels — the operator of brands like Sheraton, St. Regis, Westin, and W — China’s Anbang Insurance Group packed up its bids and decided to go home, leaving Marriott and its $13.25 billion to be crowned the merger winner. [More]
Just when you thought $13.6 billion was enough to put an end to the bidding war for Starwood Hotels — home to brands like Sheraton, St. Regis, Westin, and W — and crown Marriott the victor, the other suitor, China’s Anbang Insurance Group, comes back to sweeten the deal with an offer of $14 billion. [More]
Momentum in the tug-of-war over Starwood Hotels — home to brands like Sheraton, St. Regis, Westin, and W — has shifted once again. Only days after China’s Anbang Insurance appeared destined to win with its “superior proposal,” Marriott managed to dig deep with the help of a few billion additional dollars.
Earlier this week, it looked like the $12 billion acquisition of Starwood Hotels — which includes brands like Sheraton, St. Regis, Westin, and W — by Marriott was in doubt after last-minute interest from China-based Anbang Insurance Group. Today, there is no doubt; that original deal is dead and Starwood is going with the higher offer from Anbang. [More]
Five months after Starwood Hotels and Resorts – which operates brands like Sheraton, St. Regis, Westin, and W – announced it would sell itself for $12 billion to Marriott to make the world’s largest hotelier, the company revealed that it had received an unsolicited takeover bid of roughly $14 billion from a group of suitors. [More]
Have you ever walked into a hotel and thought, ‘Man, this isn’t how I pictured things when I booked the room.’ While you can’t exactly change the layout or furnishings of the room – unless you switch hotels – a new partnership between Marriott and Samsung could let you escape the reality of your humdrum lodgings for a bit. [More]
At one time, booking a hotel room for the night meant picking between one of about two dozen or so brands: Marriott, Hilton, Hyatt, Best Western, Comfort Inn, just to name a few. Today, consumers have more than 113 brands owned by the 10 largest hotel chains in the U.S. to choose from, and the long list of options doesn’t appear to be shrinking anytime soon. [More]
Just a week after Marriott buckled under backlash from the public by saying it would no longer block guests from using their personal WiFi devices, the company announced a plan that just might persuade customers from streaming content to their personal devices via WiFi: Offering in-room entertainment access to Netflix, Hulu, Pandora, and other streaming services. [More]
Last fall, Marriott got in trouble for jamming the signals from users’ portable hotspots in one of their conference centers. That’s illegal, and the FCC fined them big bucks for it. Now the hotel chain is trying to make it legal, which has gone over very poorly in the public eye. But wait, Marriott says — we don’t want to stop you from using personal hotspots in your room! We only want to block you from using them in shared spaces where you could actually benefit from having them.
Hotel wifi really sucks sometimes: it can be expensive, insecure, and slow all at once. When there’s a convention in town, the network’s so overloaded you can’t connect at all. So travelers bring their own mobile hotspots. It’s a win for the consumer, but not for the hotel that suddenly loses the ability to charge you more fees. And that’s the core issue behind a regulatory fight that has hotels and tech firms arguing over what consumers are allowed to do.
Consumers used to having the ability to make hotel cancellations the day of arrival for free had better get their wallets out next time they try to do so at Hilton or Marriott hotels. The two chains are apparently taking a lesson from the airline industry and implementing a fee for last-minute reservation cancellations. [More]
When a major hotel chain makes money by charging a fee for in-room Internet service, it might be tempted to do something that makes it difficult for visitors to use their own WiFi hotspots so that they have little choice but to pay up for the hotel’s Web access. Thing is, that’s against the law. [More]
If you’re staying at a Marriott-branded hotel this week you may notice a new addition to your guest room: An envelope encouraging you to tip the housekeeper. The gesture is part of a new initiative at the hotels to recognize the work that housekeepers often do behind the scenes. [More]
After a long day at an out-of-town work conference, it might be nice to enjoy a drink and casual conversation at the hotel bar. Now, instead of taking the chance that your fellow guest will drone on and on about their love for all things animal print, consumers can find like-minded guests they actually want to talk to connect with, but not in the “let’s take this to your room” context. [More]
With the Supreme Court and a growing number of states giving the OK to same-sex marriages, the hospitality industry is quickly realizing there is money to be made from a segment of the population that had long been underserved. Not to be outdone by smaller hotel chains that openly welcome business from the LGBT community, the folks at Marriott are spending a lot of money to try to win over these consumers. [More]
For years, some have accused America’s largest hotel chains of colluding with travel booking sites like Travelocity, Expedia, Orbitz, and Priceline to make sure that the room rates offered to consumers on these sites are the same. This practice, claimed plaintiffs in various lawsuits, effectively allowed the hotel chains to determine their own prices and kept the booking sites from competing against each other; meaning consumers could be paying more than they should. But a U.S. District Court judge feels differently. [More]