Most stories we write about unhappy customers returning to the scene of their displeasure end badly — sometimes burn-down-the-building, drive-your-car-into-the-restaurant badly. So we’re relieved to bring you a tale of an angry Starbucks customer who came back to the coffee shop to apologize and compensate the barista she felt she’d wronged. [More]
making up for it
Starbucks Customer Gets Mad At Barista, Returns With Apology Note & $50
By 3.23.17 — Updated: 3.25.17
New Wells Fargo CEO Begins Mea Culpa Parade With Employees
By 10.26.16 — Updated: 10.31.16
Dozens of former and current Wells Fargo employees have shared their nightmarish experiences — health issues, threats of termination — involving the bank’s fake account fiasco. So aside from affected customers — who may or may not be leaving the bank — it makes sense that the new CEO of the company would apologize to workers. [More]
