Last week, General Motors revealed that it had incorrectly calculated the fuel economy on three models of SUV. The carmaker stopped the sale of these vehicles and is now going through the mea culpa process, trying to make things right with drivers who already own one of these SUVs.
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making it up
GM To Compensate Some Vehicle Owners For Misstated Mileage
By 5.20.16
10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers
By 1.14.16
Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
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