From groceries and household supplies to electronics and clothing, Amazon has steadily been expanding its product categories in an effort to appeal to as many customers as it can. But some brands don’t want the e-commerce giant horning in on their business, so they’re fighting back. [More]
luxottica
If The Deal Never Ends, Is It Really A Deal?
By 7.10.17
The thing about getting a good deal on something? It only feels special if it’s limited in some way — whether that means only a certain set of customers has access to it, or it’s only available for a window in time. To that end, some LensCrafters customers claim proffered discounts on prescription eyewear are bogus, accusing the chain of faking a regular/original price and then offering a so-called discount. [More]
Google Glass Partners With Makers Of Ray-Ban So All The Cool Kids Will Stop Making Fun Of You
By 3.25.14
Because not everyone is down with the Geordi LaForge look currently sported by wearers of Google Glass, the company has announced its teaming up with Luxottica — the Italian eyewear company that owns Ray-Ban and Oakley, as well as a slew of licensing deals to manufacture specs for a whole lot of designer brands. [More]
Luxottica Has Had My Broken Ray-Bans For Two Months, Won’t Answer The Phone
By 1.15.13
Luxottica may be the world’s largest eyeglass manufacturer and the owner of brands like Ray-Ban and Oakley, along with retail chains like LensCrafter, Sunglass Hut, and Pearle Vision. But you’d probably get better customer service from the guy on the corner selling knock-offs for $5. [More]
Sunglass Hut To Customer: Italy And China Are The Same, Don't Be Picky
By 8.31.10
Brett tried on a pair of “Made in Italy” Ray-Bans at a Sunglass Hut and liked them, but they were the display model so he had to come back to pick up his own a few days later. When he did, he discovered that the real pair he bought said “Made in China,” and in his opinion they felt lower quality. [More]
Luxottica Customer Service Is Just As Broken As Your Sunglasses
By 7.20.10
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected. [More]
