Because not everyone is down with the Geordi LaForge look currently sported by wearers of Google Glass, the company has announced its teaming up with Luxottica — the Italian eyewear company that owns Ray-Ban and Oakley, as well as a slew of licensing deals to manufacture specs for a whole lot of designer brands.
Luxottica may be the world’s largest eyeglass manufacturer and the owner of brands like Ray-Ban and Oakley, along with retail chains like LensCrafter, Sunglass Hut, and Pearle Vision. But you’d probably get better customer service from the guy on the corner selling knock-offs for $5. [More]
Brett tried on a pair of “Made in Italy” Ray-Bans at a Sunglass Hut and liked them, but they were the display model so he had to come back to pick up his own a few days later. When he did, he discovered that the real pair he bought said “Made in China,” and in his opinion they felt lower quality.
As we noted last week, Luxottica is the company behind pretty much all eyewear on the market these days, and you know what that means when it comes to customer service: if you don’t have to compete to keep your customers happy, why bother? That’s why Patricia is facing a ridiculously high repair fee, but can’t get through on the provided phone number to tell Luxottica to cancel the repair. In fact, every time she calls she’s put on hold and then disconnected.