It’s been a rough couple of months for Uber, with the brief-but-viral #DeleteUber campaign, and the company’s CEO being caught on camera berating one of his own drivers. Now comes news that Uber President Jeff Jones is exiting the company after less than a year on the job. [More]
leadership
10 Things We Learned About United Airlines’ Efforts To Not Annoy Customers
By 1.14.16
Five years after United Airlines and Continental finalized their mega-merger, the resulting carrier has struggled to deal with both unhappy passengers and employees, and remains at the back of the customer satisfaction pack among the nation’s major airlines.
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