A base assumption of consumerism is that the product you buy will actually work. This, as we all know, is rank naivete. But it is also apparently naive to believe that the product you just purchased actually exists: it doesn’t.
Crunchgear has a nifty transcript of a conversation a reader of theirs had with Verizon. This person was trying to figure out various means by which they could get the new Motorola KRZR (which is like the RZR, except crazy).