just do your job

We recently reported that Samsung had contracted with Dish Network to do in-home repairs on the millions of Samsung top-loading washers recalled in 2016. We also heard from a number of people who said that the Dish techs tried to upsell them on satellite TV service while they were doing these washing machine repairs. Dish downplayed this sort of in-home marketing, but the U.S. Consumer Product Safety Commission says repair techs should be focused on their work. The CPSC also says it investigating at least one incident that appears to have occurred after a washer was repaired. [More]