Maggie just needed to pick up a little item at Jo-Ann Fabrics, and thought her errand would be a simple one. Go in, get it, pay and get out. But as we’ve learned in our time at Consumerist and also through countless formulaic heist movies, it’s never that easy. Even when she hit the first obstacle — the item wasn’t on the shelf — she didn’t think things could get too crazy. Oh, Maggie. [More]
jo-ann fabrics
Hold On To Your Patterns For Dear Life At Jo-Ann Fabric
By 11.11.10
One would think that craft supplies superstore Jo-Ann Fabric would be used to having customers bring their own knitting or sewing patterns in with them to buy supplies, then wandering off and leaving them behind. Perhaps this gets annoying. Elizabeth writes that when she brought a precious knitting pattern in with her and left it behind, employees promised that the pattern was in the lost and found…but it mysteriously disappeared before she could pick it up. [More]
Jo-Ann Fabrics' CEO Apologizes For Refusing To Let Woman Use Bathroom As Diarrhea Ran Down Her Pants
By 7.18.07
Jo-Ann Fabrics is sending out apology emails to people who write them in about a customer who was refused access to the bathroom even as she suffered diarrhea right in front of the employees.
We made a mistake. We re very sorry for any frustration and embarrassment that we caused our customer at the Logansport, Indiana, Jo-Ann Fabric and Craft Store on Friday, June 29.
