It began with a customer complaint to St. Louis TV station KMOV: customers accused one local Jiffy Lube franchisee of a disturbing scam on the part of the store’s staff. Customers claimed that mechanics sold services to customers, then didn’t actually perform the repairs that they sold. Worse: one customer claims that employees asked for cash, claiming that the shop computers were down. Of course, they still didn’t perform the repairs. [More]
