Mall stalwart JCPenney isn’t just for socks and chinos anymore; the retailer has been edging into the appliance territory once dominated by competitor Sears for a while. But apparently edging in on Sears’ turf isn’t enough, and JCP is considering honing in on something a little more Home Depot, too. [More]
In recent years, a spate of retailers have been accused by customers of advertising “false” original prices on discounted or outlet merchandise in order to make consumers believe they are getting a steal of a deal. Now, the city of Los Angeles is joining the fray, suing JCPenney, Kohl’s, Sears, and Macy’s, alleging that in order to increase sales the companies used so-called “false reference pricing.” [More]
Four national retailers will be paying a hefty tab at the register after federal regulators say they continued to deceptively mislabel rayon products as “bamboo,” despite being warned five years ago that this practice violated the law. [More]
JCPenney hasn’t had a chief executive officer since chairman Myron Ullman sacked re-vamper Ron Johnson back in 2013. Last fall, they found a candidate who was up for the challenge: Marvin Ellison, who was in charge of Home Depot’s stores in the United States, and worked for Target before that. He reported to work as president and CEO-designee in November 2014, and takes over on August 1. This week, he spoke at an investment banking conference about his future plans for the company. [More]
Here’s a bit of cheery news about a venerable American retailer: JCPenney’s comparable store sales as calculated so far for the first quarter were up 6% over last year. Unfortunately, the reason why we know this is somewhat less cheery. Someone described as a “senior official” at the company accidentally e-mailed early figures that weren’t yet public for the first quarter of 2015 to a securities analyst. [More]
The winter holidays are coming up, with family gatherings and parties that you don’t want to attend, but have to look nice for anyway. That means it’s time to go shopping for red sport coats and bow-bedecked blouses, to keep your family looking sharp! Because it’s always 1986 in my imagination, let’s go to…JCPenney. [More]
Bargain-hunters love the thrill of seeing huge discounts fall off their total at the cash register, but this joy doesn’t necessarily reflect the truth. If a retailer never intended for anyone to pay the original sticker price, was it ever an original price at all? [More]
Equities strategist Brian Sozzi has developed a very specific sideline: taking blog readers on tours of sad, pitiful, dilapidated stores belonging to iconic 20th century retailers. This isn’t just a hobby, but is related to his work. Namely, telling people, “for gosh sakes, don’t buy Sears Holdings stock!” Now, his Retail Despair Tour is making a stop at JC Penney. [More]
We often receive complaints from readers who have totally legitimate gripes about shipping or customer service issues at retailers, both online and in real life. Unfortunately, they chose to share these complaints with the world by writing about them in the retailer’s product reviews. The problem with this plan is that companies control which reviews are and aren’t posted. If they don’t post yours, it’s not because they hate free speech: it’s because you didn’t follow the directions. [More]
JCPenney’s new housewares department is like a colorful oasis of hipness and color plopped in the middle of, well, a JCPenney store. Can it draw the younger and more affluent shoppers that JCPenney needs to survive, now that all of the Hitler teakettles have sold out? [More]
How mighty brands fall. Bad leadership, bad planning, a run of bad products: any of these can damage a brand in a short amount of time, and it can take years to recover: if, indeed, the brand recovers at all. What brands are the most battered in the United States right now? 24/7 Wall Street rounded them up, based on which publicly-traded major companies are currently dealing with aggressive competition, reputation disasters, and a lack of direction.
Here’s a consumer quandary for the ages, where both sides have compelling arguments. Robert was shopping at JCPenney with his daughter, who is a preteen and intellectually disabled. The problem is that store policy dictates that there are no men allowed in the women’s fitting rooms for privacy reasons and, as an employee explained, to keep out “sex offenders.” [More]
We keep hearing about how desperate JCPenney is to get customers and their wallets inside the doors these days. Well, they’re not going to get reader Kristen and her family’s money anymore. It’s too bad, too: Kristen and Mr. Kristen have twin babies. Do you know how fast kids outgrow their clothes? In duplicate? They had made an appointment at their local JCP’s portrait studio, and found the studio abandoned. The ostensible reason: the camera was broken. You’re running a portrait studio without a backup camera?
Whilst flipping through the Sunday circulars, reader Thomas B. was surprised to see JC Penney’s new clothing line called, “a.n.a. : A New Approach.”