Even though some Qwest employees told our reader that Qwest wireless wouldn’t work for her because “Macs are practically an obsolete system,” Jon Lentz, Qwest director of network operations, wrote to inform us that Qwest, does, in fact, support the use Macs on its network:
isps
By 11.6.07
../../../..//2007/11/06/customer-forces-comcast-to-upgrade/
Customer forces Comcast to upgrade his connection speed to the advertised speed. [Something better to do]
Qwest Can't Get Wireless Working Because Macs Are "Practically An Obsolete System"
By 11.6.07
“This year I moved in May 2007. My new housemates and I decided that we wanted to share wireless internet in our house. We order Qwest wireless the first week of June 2007.
ComcastMustDie.com Seeks Theme Song
By 11.5.07
ComcastMustDie, a blog about how much Comcast sucks, is looking for someone to make a theme song for an upcoming podcast. They want it to be 90 seconds or less, contain instrumentals, vocals and it would be nice if they contained these suggested lyrics:
Comcast Hunts BitTorrent Memo Leaker
By 11.1.07
According to an inside source, Comcast is trying to hunt down who leaked the internal BitTorrent memo to us last week. The rumor is that they’re interrogating supervisors and then customer service representatives. Memos regarding the dire consequences of providing internal information to the press are being distributed.
Should ISPs Be Required To Forward Email?
By 10.28.07
The government is weighing whether ISPs should be required to forward email after customers switch providers. Freelance writer Gail Mortenson filed a petition with the FCC claiming that she lost business because AOL and Time Warner refused to forward her emails for six months. The FCC doesn’t seem overly interested in the petition, but Chairman Henry Waxman (D-CA) of the House Oversight and Government Reform Committee is watching closely to see how the FCC proceeds.
Biz Columnist Changes His Mind, Now Says "Carriers Need Regulation"
By 10.25.07
You know telecoms are behaving badly when a business columnist who just a year ago argued for a hands-off government approach has reversed his opinion. “I’ve changed my mind,” he writes. “The behavior of the top telecommunications companies, especially Verizon Communications and AT&T, has convinced me that more government involvement is needed to keep communications free of corporate interference.”
Comcast Reminds Customers Not To Start A Mass Spontaneous Uprising
By 10.19.07
Comcast PR sent us this statement about the hammer-wielding grammie:
Legend Of Comcast Office-Smashing Grandma Spreads
By 10.19.07
The old lady who busted up a Comcast office with her hammer after getting sick of their delays, that we told you about two weeks ago, got her story written up in a new and even more exciting fashion by the Washington Post. The piece includes this photo of Mona Shaw posing with her trusty tool of consumer vengeance.
Comcast Law Enforcement Handbook Leaked
By 10.16.07
Comcast’s Law Enforcement Handbook (PDF) was leaked today and posted on Secrecy News.
Find Your State Public Utilities Comission
By 10.1.07
If you have a complaint with a company in any of the following industries
Comcast's Download Cap Is 200 GB, But Only In Areas With Subpar Networks
By 9.19.07
Comcast’s download limit is 200 gigabytes, but the limit isn’t everywhere, a former Comcast employee told The Consumerist. Places where the network isn’t optimal, due to old hardware or too much traffic, like the Bay Area, will run into the limit. Places like Philadelphia will never run into the problem.
Are Bundled Packages A Threat To Privacy?
By 9.16.07
The L.A. Times read the privacy policies of several bundled service providers and found that they are feverishly monitoring their subscriber’s activities. With the ability to monitor internet, phone, and television preferences, bundled service providers are able to track nearly every aspect of their subscriber’s digital lives. While Google retains personally identifiable for less than two years, some ISPs like Time Warner cling to your data for an astounding fifteen years in order to “comply with tax and accounting requirements.” It gets worse.
There are red flags to be found in each telecom provider’s privacy policy. A close reading of Time Warner’s policy reveals:
Comcast Tries To Sterilize, Decapitate BitTorrent
By 8.25.07
Comcast is reportedly stabbing at the heart of the file transfer protocol BitTorrent by preventing users from seeding torrent files. Seeds are completed BitTorrent downloads shared with other users; without seeders, the BitTorrent protocol does not work, much the way a garden can’t grow without seeds. Comcast’s draconian throttling solution utilizes a program from Sandvine that affects all files distributed through BitTorrent, regardless of whether the shared file is an illegally downloaded movie, or a legal distribution of Linux. From TorrentFreak: The throttling works like this…
Charter Lies To Their Customers
By 4.29.07
Chris Gates, a former call center representative for Charter Communications, told the St. Louis Post-Dispatch that Charter abuses their employees and lies to their customers. According to her, the number one question asked of CSRs is: ‘Where the !@#% is the tech?!’
So what do call center reps tell callers?
10 Bitter And Sarcastic "Tips" From A Disgruntled Former ISP Insider
By 4.28.07
Next time your internet connection turns to sludge, consider these ten tips from a former ISP insider.
