It shouldn’t be refreshing to see a company that boasts about its “lifetime warranty” and truly stands behind a product, even offering an upgrade when it fails. Reader Scott reports that was his experience with Totes, the company that made his mother’s umbrella. [More]
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![Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella](../../consumermediallc.files.wordpress.com/2012/06/rainbow_umbrella.jpg?w=240&h=153&crop=1)
Isotoner/Totes Refunds Warranty Replacement Shipping, Sends Bonus Umbrella
Tracey tells Consumerist that she bought an emergency Totes umbrella which broke disappointingly soon after purchase. She sent it in for a warranty replacement, and was surprised when the company not only refunded her shipping, but sent two new umbrellas to replace her defective one. [More]