Like others, Pierre had found out the hard way just how extremely expensive international data transfer rates are…
iphone
Is AT&T Crippling The Blackberry So It Doesn't Make The iPhone Look Bad?
By 8.16.07
Over at Blackberry Cool they’re claiming that an AT&T insider told them AT&T had bullied RIM into crippling the Blackberry’s GPS features so it wouldn’t make the iPhone look bad in comparison.
By 8.14.07
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AT&T experiencing coast-to-coast data service outages, reader Michael writes, with users unable to connect to EDGE via iPhone or use data via Blackberries. Reportedly, it should be fixed within 1-2 hours. (P)
AT&T Employee: AT&T Lied, Employee Discounts Don't Apply To iPhone Calling Plans
By 8.12.07
AT&T pulled the bait and switch on its own employees. One was repeatedly told that his employee discount would apply only towards iPhone calling plans, but not the iPhone itself, or its associated data plan. The employee twice verified the existence of a calling plan discount – at an AT&T store, and with AT&T customer support. He even called customer support before the 14-day return window closed and again verified that, yes, his discount applied to the calling plan. After the employee received his first bill last week, he sat down and wrote us this letter:
Update: Replacement iPhones Will Work With Prepaid SIM Cards
By 8.11.07
Remember JD? 32 hours of tech support from Apple and AT&T couldn’t coax his replacement iPhone into working with his prepaid SIM card. After we posted his story, representatives from both companies had a powwow and traced JD’s problem back to mismatched IMEI numbers. Now JD’s replacement iPhone works, and he has advice for anyone in a similar bind:
Received a call from an extremely helpful AT&T representative yesterday. She was informed of the situation by Apple, and worked with them to resolve it. Along with AT&T, I received a call from an Apple executive, who was also extremely helpful. Thanks to them both for getting to the bottom of this situation.
No Replacements For Prepaid iPhone Users
By 8.9.07
iPhone owners using prepaid SIM cards better take extra special care of their pocket trophies. According to Apple and AT&T, prepaid SIM cards are eternally wed without consent to one lucky iPhone, an important caveat reader JD discovered after spending 32 hours trying to activate his replacement iPhone. JD warns:
If you activated an iPhone with a new AT&T prepaid plan, you *must* keep using that iPhone. You *cannot* replace that iPhone with another iPhone. The only way to use a new iPhone with your prepaid account, is to *create a new account with a new phone number,* and have them move your balance over. Period. Apparently this is a “security feature” and the system was “designed that way,” specifically for prepaid iPhone plans.
The discouraging verdict from both Apple and AT&T should make potential iPhone users think twice before using a prepaid SIM card to skirt the confines of a two year contract. JD’s full story, after the jump.
Ladies And Gentlemen: The First iPhone Injury!
By 8.8.07
Flickr member waveman216 has posted visual evidence of the world’s first iPhone injury, along with step-by-step instructions on how you too can nearly kill yourself using only an iPhone and a treadmill. Ouch!
By 8.7.07
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New iPhone owners gripe about features and glitches. [PC World]
Yes, You Can Insure Your iPhone Against Accidental Damage And Theft
By 7.28.07
AppleCare’s iPhone coverage is limited to hardware issues and technical support; if you drop your iPhone on the sidewalk, you may be out $600, unless you have insurance against accidental damage and theft.
iPhone Sends Itemized Bill For Every Single Image You Access
By 7.27.07
Unfortunately, Apple’s design gurus didn’t get to lovingly sculpt AT&T’s billing system, so when the first iPhone users opened their bills this month, they got a surprise. Actually, pages upon pages of surprises. Every single image gets assessed a fee based on its kilobytes, and is then painstakingly itemized on your AT&T bill.
Apple Shares Plummet On News Of Disappointing iPhone Sales
By 7.25.07
Analysts had estimated that AT&T and Apple would sell and activate 500,000 iPhones before AT&T’s earnings report was released yesterday.
iPhone Hacked, Compromising All Your Personal Data
By 7.23.07
Bleeding-edge early-adopters take note: The iPhone may be a sexy little device, but security experts have found a way to hack it and take complete control of the device. Complete and utter vulnerability. Hackers find their way into the phone via the iPhone’s version of the Safari web browser.
How To Protect Electronics At The Beach
By 7.14.07
If the elements do manage to breach your defenses, send them on their way with a can of compressed air.
By 7.13.07
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When the friendly salesperson asked me why I wanted to return it, I answered honestly. “I can’t afford it,” I said. But that was not the whole story. [Salon.com]
Botnet Targeting Consumers Interested In iPhone
By 7.11.07
Ars Technica is reporting that a there is a 7,500-computer (and growing) botnet infected by a Trojan called Aifone.A.
By 7.10.07
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According to one report, by a guy who analyzes customer service phone calls for a living, the special Apple iPhone customer service line (1-877-419-4500, NOT the AT&T number) is really great. [The Customer Service Survey]
AT&T Giving iPhone Users A Case Of Sticker Shock
By 7.9.07
New iPhone users are gasping as the first bills arrive and they read numbers that are significantly higher than they thought they’d be.
Donate Or Recycle Old Cellphones With exPhone
By 7.7.07
What will the legions of new iPhone owners do with the perfectly good cellphones they just replaced? exPhone hopes that anyone with unused, unloved “exPhones” will consider either donating or recycling their old companions. Before saying goodbye to any exPhone, you should take three basic steps to protect your wallet and your privacy:
