A few weeks ago, we ran reader Stephen’s sad tale of iPhone warranty replacements and reached out to our readers to see whether anyone else had gone through similar cycles of endless replacements. We’re sad to report that yes, some iPhone users have ended up trapped in smartphone replacement purgatory. When a phone only has four buttons, we suppose things are pretty awful when one of them stops working.
Usually, it’s owners of Android devices who get cast into the terrifying outer circles of Smartphone Replacement Purgatory, but owners of Apple devices aren’t immune. Reader Stephen first wrote to us back in February as he got his third replacement iPhone 5. Since then, he’s received two more phones. It’s nice that his phone is under warranty and all, but he’s on a two-year contract. Will he be stuck getting replacements every few months the entire time? [More]