Reader Katie writes to us with an amazing Borders customer service story, full of love, loss, credit, and a fiery inferno of possible death. Katie’s letter inside.
inferno
![Boring Dell Laptop Story Turns Into Inferno!](../../consumermediallc.files.wordpress.com/2012/06/laptopfire-thumb.jpg?w=150&h=184&crop=1)
Boring Dell Laptop Story Turns Into Inferno!
Paul’s email on getting his Dell laptop repaired under warranty is pretty dry for awhile. A top-of-the-line XPS laptop with continuing power and heat issues, necessitating the same repair over and over… a repair which, to Dell’s credit, they have performed pleasantly and competently, once even when the laptop itself is out of warranty.