Reader Katie writes to us with an amazing Borders customer service story, full of love, loss, credit, and a fiery inferno of possible death. Katie’s letter inside.
inferno
Boring Dell Laptop Story Turns Into Inferno!
By 6.21.06
Paul’s email on getting his Dell laptop repaired under warranty is pretty dry for awhile. A top-of-the-line XPS laptop with continuing power and heat issues, necessitating the same repair over and over… a repair which, to Dell’s credit, they have performed pleasantly and competently, once even when the laptop itself is out of warranty.
