We’re not going to pretend we understand why this would be the case, but reader Meredith writes in to report a slip of the tongue by one of IBM’s CSRs. Secrets were revealed: If your laptop is still under warranty, but the part you break isn’t covered, the repair costs 36% more. Read Meredith’s email inside.
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Great Customer Service From IBM (Lenovo)?
By 4.30.07
Dubner over at Freakonomics was distraught at the idea of sending his beloved laptop away to IBM for warranty repair, but since neither Geek Squad nor any of the IBM recommended vendors were up to the task, he reluctantly agreed.
All Laptops Break. Period.
By 10.27.06
This Consumer Reports chart ranks how quickly different laptops need repair.
IBM Joins the Heat Miser Society for Mobile Computing
By 9.19.06
Fresh on the heels of the growing ban on battery-powered inflight use of Apple and Dell laptops: Add IBM to the list of spontaneously combustible mobile adding machines.
