James booked two flights for his honeymoon with Travelocity, but when it became obvious that their visas weren’t going to come in on time, James asked Travelocity if he could reschedule. They assured him that he could, so James followed their instructions and FedExed his tickets back to Travelocity. He then waited for them to call to complete the transaction. They called 2 days after he was originally scheduled to leave and left a message saying that he could now reschedule. When he called them back, Travelocity said that they’d neglected to inform the airline that he was going to be rescheduling, so they’d been marked as “no shows” and were out of luck… and out of $2,584.55.
