Financial institutions have a somewhat checkered past when it comes to accommodating consumers with hearing disabilities. There was Citibank’s demand that a hearing-impaired customer call them to clear up a suspicious transaction only to be hung up on repeatedly or there was the Chase rep that didn’t think deaf people could have credit cards. Now this week, Bank of America agreed to settle allegations it denied a loan modification after ignoring a customer’s request that the bank email her rather than force her to talk on the phone. [More]
hearing impaired
Bank Of America To Pay $155K To Settle Claim It Discriminated Against Hearing-Impaired Customer
By 3.3.15
Citibank Demands That Hearing-Impaired Customer Call Them, Hangs Up When She Does
By 2.24.14
Kerry has lost her hearing as an adult, and you can’t call her on the phone. This seems pretty self-explanatory, but apparently it isn’t. At least not to Citibank. They want Kerry to call them to verify a suspicious transaction, but hang up on her whenever she calls. [More]
Imagine Being Deaf And Only "Breaking Bad's" Season Finale Isn't Subtitled On Netflix Streaming
By 9.27.11
Imagine watching the first season of Breaking Bad, getting hooked, and then all of a sudden the last 10 minutes of the season finale are cut off. You have no idea how it ends. You’d be all like, what is this, The Sopranos? That’s similar to what happened to Patrick. He’s hearing-impaired and enjoyed watching Breaking Bad on Netflix Instant Streaming with subtitles. That is, until he got to the season finale, which had no subtitles. Netflix doesn’t offer Patrick much of a way to make his voice heard, so he’s writing here. [More]
Netflix Will Subtitle 80 Percent Of Streaming Videos By End Of Year
By 2.28.11
Netflix has been working on adding subtitles to streaming content for a while, and has made significant headway since last year. [More]
Scammer Picks Wrong Sympathy Handicap
By 9.2.09
Any good grifter knows that a classic shortcut to sympathy is to fake a handicap. This guy, however, should have thought about the distancing effect of using a telephone relay service, which is designed for people who are hearing impaired.
