The idea behind chain restaurants is — or at least it should be — to provide customers with dependable, consistent food and service at multiple locations. And many chains succeed in at least trying to fulfill these goals. But according to a recent survey of nearly 48,000 Consumer Reports readers, some chains are struggling to maintain a mediocre level of service and quality. [More]
hard rock cafe
![Hard Rock Sends Collectible Glasses To Make Up For Gaffe](../../consumermediallc.files.wordpress.com/2012/06/hardrock.jpg?w=300&h=225&crop=1)
Hard Rock Sends Collectible Glasses To Make Up For Gaffe
A mix-up at the Hard Rock Cafe gift shot left Simon with different keepsake booze glasses than the ones he tried to buy. He sent a letter to the restaurant’s GM, who made things right. Simon writes: [More]