grandparents express

Southwest Airlines Won't Pay Your Train Fare

Southwest Airlines Won't Pay Your Train Fare

Bad weather forced a recent Southwest Airlines flight to divert to Baltimore instead of its destination of Philadelphia. The only option for a couple eager to make their granddaughter’s birthday was to take a train, at a cost of $118. The couple claims a Southwest employee told them they’d be reimbursed for their trip if they called the 1-800 number and explained what had happened–but when they called, the reimbursement was refused.