Frank, one of the Geniuses at Tim’s nearby Apple store, was kind of an ass to Tim and his wife when they brought in their iMac to replace it. Luckily, a woman at Apple’s corporate office actually responded to Tim’s complaint and provided excellent customer service. [More]
genius
"Apple Gave Me Back The Wrong Laptop!"
By 4.22.08
Jeff says an Apple Genius gave his girlfriend back the wrong computer!When my girlfriend encountered problems turning on her laptop, she was frustrated with yet another problem.
By 2.11.08
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What’s Apple’s replacement policy for hardware failure? Our intern is having ongoing problems with his MacBook, and thought that after three large hardware failures in a row, Apple replaced the laptop—but “some dude at the genius bar just told me that was absolutely not true.” Does anyone know the official Apple party line on this issue?
Best Buy Employee Unhappy With The Customer Service At The Apple Store
By 11.20.07
Here’s a letter that just goes to show that customer service depends on which employee you get. Reader Cody works at Best Buy (in the Apple department, apparently) and his brother is getting the runaround at the Apple store. Is this the ultimate retail showdown?
Debt Drives Student To Live In Pick-up Truck
By 2.27.07
The 26-year-old has been living in his truck for nearly 19 months, skirting rules against sleeping in vehicles while otherwise living the life of a mainstream student. What started out as a way to save some cash has turned into a journey of self-reliance and independence.
