What’s happened once has happened before, and will happen again. Whether or not you ascribe to that kind of Battlestar Galactica/Rust Cohle on True Detective life view, it certainly feels like seeing Apple and Samsung in the legal ring again was inevitable. We’re on about round eleventy billion, give or take an eleventy, as the two head back to court today in a dustup over patents. Again. [More]
galaxy s3
Galaxy S3 Does Everything Better Except Stay Out Of Toilet; AT&T Saves The Day
By 12.26.12
April has always been pleased with AT&T’s customer service, but a recent experience delighted her so much that she just had to write to us and share the love. She upgraded to the Samsung Galaxy S3 from an iPhone 4S, and was very pleased with the new device, finding it vastly superior to the iPhone. One thing that the Galaxy isn’t better at, though, was staying out of her toilet. Her phone went “splash,” and she didn’t have $600 lying around to replace it. So she wrote to a selection of AT&T executives and made her case. [More]
T-Mobile Saves The Day When Samsung Won’t
By 12.6.12
We often write about oddball, 1-in-1,000 customer service horror stories. For most consumers, their feelings about a company is often related to how it responds to everyday concerns and complaints. [More]
