For people looking to shop for TVs and computers at someplace other than Best Buy or Walmart, California-based chain Fry’s Electronics might seem like a viable option. But one former Fry’s employee says the store’s commission-based pay system for salespeople is hurting both the workers and Fry’s customers. [More]
Yes, online shopping and in-store inventory are separate things at many retailers that offer both brick-and-mortar and mouse-and-pajamas shopping experiences. Jeff is really annoyed, though, because he ordered a copy of a movie before Christmas, and still doesn’t have it. Copies of the “The Best Exotic Marigold” went on backorder, and he authorized an indefinite backorder under the wacky assumption that it surely would show up within a few weeks. Now it’s closer to four months. No movie. But it’s not like they have them in their physical stores, either, right?
If you file a complaint against a company with your state’s attorney general, and then that problem gets resolved, you might understand it if that company asked you to update the AG’s office. But a woman in California says Fry’s Electronics would not replace her broken laptop until after she dropped her complaint to the AG.
The good news: Fry’s Electronics will match just about any valid price that you bring in, even if it’s from an online source. Cool! The bad news is that when calculating that price match, they include shipping. Even for Amazon Prime customers like reader Sean, who tried to get Fry’s to price-match a Blu-Ray. So, y’know, just go ahead and order that gadget online like you were going to in the first place.
An Oregon employee of Fry’s Electronics says his store offered a shady Black Friday deal that let customers skip lines if they bought a certain router. Taking the name George Orwell, he writes:
Reader Mike says that he contacted a rebate company after not receiving his check, only to find out that the company had issued a check to someone else — and then suggested he contact that person and “discuss the matter of your rebate being deposited in his account.” Um… what?
The FCC handed out a whole basketful of fines to electronics retailers today: $1.1 million for Sears and Kmart; $992,000 for Wal-Mart; $712,000 for Circuit City; and amounts between $168,000-384,000 for Target, Best Buy, CompUSA, and Fry’s Electronics. What made Christmas come so early? They were all failing to warn consumers that analog-only TVs and tuners will stop working on their own when the digital switchover comes next year.