Rob’s digital photo frame stopped working a few days ago, so he contacted Kodak to see whether they could help him. He writes that he knew it was at least one month out of warranty because the warranty is for one year, and he’d been given it as a gift a year ago on Christmas. Still, he was hoping Kodak would cut him a deal or do some sort of above-and-beyond thing.
Instead, he found out that as far as Kodak was concerned, it had been out of warranty for over two years
frames
Without Proof Of Purchase, Your Warranty Options May Be Limited
By 2.10.10
Club Monaco Will Not Let Anyone Discover The Truth Behind Its Eyeglasses
By 4.23.09
Beaverly saw some eyeglass frames she really liked on some Club Monaco in-store signage. No matter what she does, however, she can’t find out if they really exist and whether or not she can purchase the same frames for herself. They’ve gone so far as to make Russell, the sales guy who was trying to help her, “disappear.”
Samsung Stalls And Lies For A Year Over Broken Photo Frame
By 1.22.09
Dave bought his mother a Samsung digital photo frame for Christmas—Christmas a year ago, and it stopped working after just a few weeks. Since then, Dave has tried regular customer service and executive customer service, he’s waited on hold for up to 2 hours at a time, and he’s waited patiently for RMAs that are promised but never sent. Now it looks like he’s throwing in the towel: “I no longer have the time or energy to waste with them.” You win this battle, Samsung! But you do realize that Dave—a small business owner who has made large Samsung purchases in the past—will never buy another one of your products, right?
The Web Betrays Importer Of Digital Photo Frames
By 2.16.08
Brian found this funny juxtaposition of a news story and a “deal” on a digital photo picture frame on techbargains.com.
Expensive Flowers Are Better Than No Flowers On Valentine's Day
By 1.26.08
According to enterprising scientists, people buy last minute Valentine’s Day gifts to avoid a fight, rather than to express love—as any lazy lover can attest. The marketing researchers devised three experiments to prove that our susceptibility to negative advertising is directly impacted by how long we wait to whip out the wallet.
