A suspected credit-card thief was caught thanks to the quick thinking of a cashier at a beauty-supply store in Florida. He didn’t quite feel comfortable with the purchase, and the customer didn’t have any photo identification on her that matched the name on the card. Instead of turning the customer away, he asked her to pose for a photo while holding up the card. She did. [More]
for the win
Rite Aid Recalls Antifreeze-Laced Smoke Machine Fuel
By 9.6.07
Jennifer reports, “Spoke to someone in [Rite Aid] corporate today- while they still insist the product is safe (no msds, though), they did say that due to “customer concern” (later rephrased as “all your calls”) they are recalling the product!”
9th Circuit Court Says Companies Can't Change Contract Terms Simply By Posting Changes On A Website
By 7.26.07
Parties to a contract have no obligation to check the terms on a periodic basis to learn whether they have been changed by the other side. Indeed, a party can’t unilaterally change the terms of a contract; it must obtain the other party’s consent before doing so….
Reader Gets Seemingly Intractable Equifax Problem Solved By Contacting Executive Customer Service
By 4.25.07
Phil spent over a year trying to get Equifax to fix a problem with his credit report all the other bureaus had already taken care of. Phil sent countless letters to Equifax, some of which were cc’d to members of Congress. Nothing doing. Then he emailed us and we passed on contact info for Dinah Watson in Equifax executive customer service. She wasn’t able to explain why Equifax couldn’t resolve the problem before, but she was able to fix it.
