franieleon

Want Extra Legroom Or To Sit With Your Kids? Airlines Say ‘Pay Up’

If you’ve booked airline seats for your family or for another group that wants to sit together recently, you might have noticed how few seats were available to you if you’re not an elite member of a loyalty program. It’s not just you: airlines are making changes so that the privilege of deciding where to sit is reserved only for big-spending customers, or travelers willing to pay up for the privilege. [More]

Family Wants United To Apologize For Treatment Of Special Needs Daughter

Family Wants United To Apologize For Treatment Of Special Needs Daughter

A family from New Jersey had previously flown with their daughter, who is a stroke survivor in addition to being quadriplegic. While FAA regulations require kids over 2 to have their own seats, their daughter is the size of a 1-year-old and unable to sit up on her own. This led to a dispute between the family and a flight attendant that kept their plane grounded for an hour. Now the family wants an apology. [More]

JetBlue Can't Decide If They Charged An Unaccompanied Minor Fee

JetBlue Can't Decide If They Charged An Unaccompanied Minor Fee

JetBlue promised Catie’s husband in March that the $798 fare charged to fly his children from Austin to Boston included the unaccompanied minor fee. But when Catie recently called to verify the reservation, she was told that her children wouldn’t be allowed to board unless she paid an extra $200.