flying the unfriendly skies

Themarcogoon49

Baby Requires Medical Treatment After Overheating On Delayed United Plane

A Colorado woman says United Airlines and personnel at the Denver International Airport didn’t act quickly enough when her four-month-old son became overheated on a delayed flight and needed medical attention. [More]

frankieleon

Airline Complaints Soar Following United’s Forced Removal Of Passenger

The Department of Transportation has released its latest report on consumer air travel complaints, and it looks like a number of high profile incidents — including the United passenger who was dragged from his seat to make room for an airline employee — may have inspired peeved travelers to speak up. [More]

KPRC

United Airlines Sorry About That Video Of Employee Shoving 71-Year-Old

As if United Airlines hasn’t had enough customer service issues to deal with this year, the carrier is once again apologizing to a passenger. This time, the company issued regrets for a nearly two-year-old incident that was thrust into the spotlight this week after a Texas man filed a lawsuit against the airline and two employees alleging he was injured when one of the workers pushed him to the ground during a confrontation that was caught on security camera.  [More]

redsox223

Have Loyalty Programs Made Airlines Complacent About Customer Service?

If you show your loyalty to an airline by continually flying that carrier (and maybe using their co-branded credit card), you might expect that this would result in better customer service. However, one top airline executive thinks the industry’s reliance on loyalty rewards programs are actually making customer service more impersonal. [More]

WSVN

Spirit Flight Canceled After Woman Refuses To Leave Bathroom

Passengers on a Spirit Airlines flight from Florida to Cartagena, Colombia will arrive at their destination an entire day later than planned after their original flight was canceled when the plane’s pilots exceeded their maximum flying time, a result of delays caused by an unruly passenger who refused to leave the aircraft’s bathroom.  [More]

CBS Chicago

Passenger Kicked Off Southwest Flight Tries To Run Back On Plane, Gets Tackled Instead

A man who was kicked off a Southwest Airlines flight last night was not going to take no for an answer, and apparently thought he could somehow run his way back onto the plane. He was mistaken. [More]

Themarcogoon49

American Airlines Passenger Tries To Bite Flight Attendant Before Jumping To Tarmac

An American Airlines passenger has been charged with interfering with flight crew members after he allegedly bit a flight attendant and jumped from the plane to the tarmac at Charlotte Douglas International Airport on Thursday.  [More]

Ben Kepes

United Mistakenly Removes Carry-On Bag, Stranding Man At Airport For 20 Hours

A United Airlines passenger from New Zealand found himself stranded at a San Francisco airport for 20 hours this week; not because of weather, or mechanical issues, or any sort of attempt to reenact the 2004 Tom Hanks comedy The Terminal.  No, his prolonged stay in airport purgatory was thanks to a United employee who mistakenly removed the man’s carry-on bag from his flight.  [More]

Inha Leex Hale

You Could Soon Be Unloading A Lot More From Your Bag At Airport Security

The Transportation Security Administration and airlines, alike, have implemented processes at airports designed to take some of the burden out of the security line — from fully automated checkpoints to hiring more screeners. Now, the TSA is working on more changes intended to make the security process more efficient — like removing food from carry-ons and using digital ID scanners. But before we can speed through the checkpoints, some unsuspecting passengers will have serve as guinea pigs.  [More]

DieselDemon

Same-Sex Couple With 3 Kids Claims Southwest Denied Them Family Boarding Privileges

Two Florida dads traveling with their three children say that Southwest Airlines staff would not allow their group to pre-board a flight with other families traveling on the same plane. [More]

Fox 7 Austin

National Guardsman Says United Wrongly Charged Him $200 For Checked Bag

A National Guardsman returning home to Texas following nearly two years in Afghanistan says United Airlines broke its own policy by charging him $200 to check a bag full of gear. [More]

Rick Drew

United Passenger Says She Was Forced To Pee In Cup; Airline Has Different Story

A passenger on a recent United/Mesa Airlines flight claims that the plane’s cabin crew refused to let her use the restroom, forcing her to urinate in a cup. However, the airline contends that staff never made this demand. [More]

@nickrause08

Southwest Passengers Get Into Fistfight As Plane Taxis To Gate

If it’s a day of the week ending in “y,” odds are something disruptive has happened on a U.S. airline (or in the airport, as the case may be). Case in point, the recent fistfight that broke out between two passengers on a Southwest Airlines flight. And because we know you’re asking: Yes, someone did catch it on camera. [More]

Adam Fagen

United Apologizes After Agent Cancels Passenger’s Ticket For Recording Her

Another day, another story of United Airlines being horrible to its customers. Thankfully, this incident doesn’t involve anyone being dragged forcibly off a plane or being flown to the wrong continent. This time, United is apologizing to a passenger whose ticket was canceled after he used his phone to record his interaction with airline employees. [More]

Caribb

Family Says They Were Kicked Off Overbooked Delta Flight After Dispute Over Toddler’s Seat

A family of four flying from Hawaii to Los Angeles last week say they were forced to leave an overbooked Delta Air Lines flight after they refused to give up the seat their toddler son was sitting in — a seat his father had paid for — and put him on their laps instead. [More]

Audra Bridges

United Airlines Ups Compensation For Bumped Passengers To $10K

Over the past several weeks, United Airlines has taken steps to put an April 9 incident in which a passenger was violently removed from a flight behind it: revising crew travel policies, discontinuing the use of law enforcement to remove passengerscompensating passengers on the controversial flight, and, of course, issuing several apologies. Now the airline is revamping how it compensates passengers being bumped from flights and answering lingering questions from lawmakers.  [More]

zonaphoto

One Family Earned $11,000 By Not Flying Delta During Delay-Filled Weekend

If you had somewhere to be this weekend and booked to fly with Delta Air Lines, there’s a decent chance you either arrived late, never made it, or had to fly another carrier — all thanks to lingering cancellations and delays brought on by a storm. Yet Delta’s nightmarish weekend was a windfall for some frequent fliers, like one family who scored more than $11,000 by choosing to not fly Delta. [More]

Audra Bridges

Videos Show United Airlines Passenger Dragged Off Overbooked Flight

United Airlines is apologizing for overbooking a flight from Chicago to Louisville on Sunday night after a video posted on social media showed a passenger being pulled forcibly from his seat and dragged off the plane. [More]