You know, we’re really happy to see a new trend of submissions to tips@consumerist.com: anecdotal customer horror stories accompanied by copies of letters our readers sent to the company and the Better Business Bureau. Don’t get us wrong: this site is very much an outlet for you to rant and then forget, if that’s what you want to do. The word of mouth helps inform our other readers of what kind of service they might be getting when shopping at a company. But simply complaining isn’t what makes a consumerist, really: it’s taking a breach of trust or service to a higher, more official level, trying to raise awareness and achieve resolution.
