Every year, after the major flower-giving holidays, readers send us photos of what they ordered and what they actually received. It’s a dismaying scene, and what we really want is to never publish another of these features again. That’s why we’re sharing what we’ve learned about the flower business from readers and from florists in the 10 years that Consumerist has been around. [More]
flower arrangements
Bad Transcription Means 1-800-Flowers Card Implies Dead Grandma Had Diarrhea
By 9.30.14 — Updated: 2.14.17
Douglas, a reader of the New York Times’ “Haggler” column, decided to send flowers with a lighthearted message to his grandmother’s funeral instead of attending. He sent them through 1-800-Flowers, dictating his message for the card to the customer service representative who took his order over the phone: “FAR WELL GRANDMY YOU HAD A GOOD RUNS.” Wait, that doesn’t sound right. [More]
