floundering

T-Mobile Layoffs Mean 1,900 Fewer Call Center Reps To Answer Your Complaints

T-Mobile Layoffs Mean 1,900 Fewer Call Center Reps To Answer Your Complaints

Struggling T-Mobile continues to limp along in fourth place among U.S. wireless carriers, announcing today that they’re making some major restructuring measures to try to slash costs. The company will be eliminating an overall 1,900 call center positions, reducing call centers from 24 to 17 over the next three months. So good luck trying to get through to a rep with your next complaint. [More]