Richard was unhappy with his Blu-Ray player. Some discs wouldn’t play at all. Samsung claimed to be on it and working on a firmware update as a solution to the problem, but have said that for a year now. What was a customer who just wants to watch some movies to do? His family couldn’t even watch “The Dark Knight Rises.” What horror! Richard flexed his complaining muscles and fired off a letter to Samsung’s Office of the President e-mail address.
In order to start up your PC, you need a BIOS: firmware that tells your computer what devices are attached to it and where it can find the operating system(s). Most people don’t ever need to fuss with the BIOS, but Tim did for his ASUS computer. What he didn’t know was that the update he downloaded from the company’s site would turn his computer into a large, flat plastic brick if he installed it from a USB drive in the default file format. ASUS says that Tim has to pay for the repair, which he thinks is unfair.
Alex says a firmware update downgraded his PlayStation 3 into an expensive paperweight, and when he asked Sony to repair his console, he was told he’d have to pay a repair fee.
Best Buy’s optimization wizards have fabricated a devilish scam to exploit uninformed customers. Employees download a PlayStation 3’s firmware update in advance and tack on an extra $30 to the cost of the system.
High-Def Digest reports that come June Sony will be sending out a downloadable PS3 update that will give the system the ability to play 3D games for those who are big enough dorks to game with their glasses on their newly purchased 3DTVs. The update won’t let the system play 3D Blu-ray films, though.
Last week we praised Nintendo and disparaged Sony for the way they handled reports from gamers that system updates broke their consoles.