Finish Line, a mall retailer that sells athletic clothes and sneakers, has had a rough year. Specifically, they’ve had supply chain and order management issues that began in the fall and lost them an estimated $32 million in sales. Today, the company announced that they’ll be closing as many as 150 stores over the next four years, almost a quarter of the chain. [More]
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Why Finish Line Can’t Sell Me The Shoes That Are 2 Miles Away, Ships Them From Opposite Coast
By 1.18.13
“How hard could it be?” Tom asked himself when he set out to use an online-only Finish Line coupon to buy some sneakers. He could stop by his local store and pick the shoes up on his way home from work. Simple! Only not all that simple. It seems like the online and in-store inventory systems of national chain retailers should be integrated, but things are, as they always seem to be in the real world, not that simple. [More]
How Not Price-Matching Your Own Website Is Kind Of Inefficient
By 12.20.12
We understand why very few retailers will price-match their own websites. Online and meatspace retail are different markets, and the current system rewards people who are smart enough to order items online for in-store pickup. We guess. You have to admit, though, that the current system is kind of inefficient. That was Brian’s experience at Finish Line, anyway. He wanted a specific jacket, which was $69 online, but a higher sale price, $100, in the store. Only the store couldn’t give him the online price, because That’s Just Not Done. What did he do? He went home and ordered the jacket online. With free shipping. How efficient. [More]
Why Is This Store Scanning My Driver's License?
By 5.29.09
Ed went to return a pair of shoes to Finish Line because they were the wrong size. As part of the exchange, the sales associate took Ed’s driver’s license and scanned it, and he wondered why.
