Finding the problem

Samsung

Samsung Investigation Finds Battery Was Likely Main Cause Of Galaxy Note 7 Debacle

Five months after Samsung’s Galaxy Note 7 debacle began, the tech company is preparing to put the whole exploding phone thing in the past, starting with an inquiry into why the devices unexpectedly caught fire or began to smoke.  [More]

Jaap Joris

Apple Sent Two Technicians To Investigate Music Download Deletions

When your Apple product starts acting up, maybe you go the Genius Bar, maybe you call tech support, maybe you just ask a friend for advice. Or maybe, if your blog post about Apple Music apparently deleting thousands of downloaded files makes national news headlines, two Apple techs come knocking on your door.  [More]