United Airlines has announced that passengers on flights from New York City to Los Angeles and San Francisco will soon have access to WiFi… for $12.95.
fees
12 Confessions Of A U.S. Bank CSR
By 1.13.09
A customer service rep (CSR) for U.S. Bank’s 24-hour banking hotline has stepped forward from the shadows to reveal 12 tips that can save customers money and time. Insider tips on how to get fees refunded, how “available balance” is a lie, and why you should demand the Portland call center when you have a fraud problem, inside…
Chase Invents $120 Annual Fee For Balance Transfer Customers
By 1.12.09
Some customers who transferred their balances to Chase were hit with a new fee this month: a $10 monthly surcharge just for having the account in the first place. This $120 annual fee is pure profit for Chase and doesn’t get applied to the balance. Oh, and they’re doubling the minimum payment as well, although the sooner you pay off your Chase credit card and close it, the happier you’ll be.
US Airways Doesn't Know Why They're Charging You $25, Doesn't Care
By 1.12.09
Reader Alex says that U.S. Airways charged him a $25 fee that they can’t explain — and are unwilling to remove. If he doesn’t like the mystery fee, he says, he was told to do a chargeback.
Royal Caribbean To Levy Late-Night Room Service Charge
By 1.10.09
Royal Caribbean’s odd “steak fee” proved to be such a success that the bleed-’em-dry cruise line has decided to add yet another extraneous charge to their “all-inclusive” service: a late night room service fee! Gone are the days of waking up from a seasick-induced nightmare at 3 a.m. to the comforting thought of, “well at least I can order a cheeseburger.” Now, seasickness cures ordered between midnight and 5 a.m. cost $3.95.
Fry's Price Matches, But Only If You Pay "Overnight Shipping" For Item In Your Hand
By 12.27.08
This Fry’s in Texas apparently wants you to pay for them to replace their inventory. Or they think their customers are idiots. Maybe both?
Delta Helps You Escape Chicago Before The Winter Storm Of Doom
By 12.18.08
There’s a nasty winter storm coming to Chicagoland — a mix of rain, sleet and snow that might result in 12″ of accumulation. Jennifer was scheduled to fly right in the middle of it.
Putting The Wrong Name On An Airline Ticket Is An $800 Mistake?
By 12.15.08
Here’s an odd problem. Reader Austin bought some airline tickets for a business trip and wasn’t sure who was going to go, so he booked an extra ticket with his name on it — thinking that the name could be changed later. Whoops.
If Your Rep Is Good Enough, Shoppers Accept Additional Surcharges
By 12.4.08
Fees may be a way for sellers to offer a low “landing price” to attract buyers in, but then make it up by the time of final sale by tacking on extra charges, but not all surcharges are created equal. The seller’s reputation impacts whether buyers will pull the trigger or not, according to a new study.
FDIC Criticizes Banks' Overdraft Fees
By 12.4.08
It took 18 months for the FDIC to figure out that banks’ practice of clearing checks largest to smallest makes banks a lot of money.
Chicago To Lease Parking Meters To A Company That Will Charge $6.50 An Hour?
By 12.3.08
The Chicago Sun-Times is reporting that Mayor Richard M. Daley of Chicago is trying to get “quickie” approval for a proposal to privatize the city’s parking meters. Under the 75 year lease, Chicago’s 36,000 parking meters would be controlled by a partnership that includes Morgan Stanley Infrastructure Partners and LAZ Parking. This partnership will, naturally, raise prices. Critics of the proposal say that charging $6.50 an hour by 2013 to park downtown would hurt local businesses.
US Airways Says $15 First Checked Bag Fee Is A Huge Success
By 12.2.08
US Airways CEO Doug “OK To Drive” Parker says that US Airways new $15 fee for the first checked bag is a huge success. It’s caused a 20% drop in checked luggage — which has improved baggage handling performance — all while adding revenue during a tough time for airlines.
Mervyn's Charges $15 Fee To Talk To Customer Service
By 12.2.08
Reader Christi reports that Mervyns, a mid-range department store that is closing all its locations, now charges you a $15 fee if you want to talk to customer service over the phone. When Christi called a store to complain, they told her to call the number back, accept the charge, then ask them what the heck was going on. Thing is, Christi was just calling to make a payment by phone,
American Airlines Charges Fees To Non-Passengers
By 12.1.08
In an attempt to improve margins during tough times, American Airlines will now charge fees to non-passengers, The Onion reports. (Thanks to ubermex!) (Photo: joyosity)
Airfares Sinking Due To Lack Of Demand
By 11.26.08
The crappy economy is taking its toll on airfares. Demand is sinking taking airfares with it, says USAToday.
Reader Escapes Sprint With No ETF Thanks To Admin Fee Increase
By 11.24.08
Reader Kenneth says he escaped Sprint without paying an ETF because of our post “Escape Sprint ETF-Free Over Administrative Fee Increase.” He sent us the transcript of his chat with Sprint so you can see how he did it.
20% Of Citigroup Cardholders Can Expect Rate Increases For 2009
By 11.17.08
If you have a Citigroup-issued credit card and you haven’t had a rate increase over the last two years, expect to be notified of a 2-3% rate increase on your November statement. Congratulations! You’re going to help Citigroup offset its losses in the global credit card division, whether you were directly part of those losses or not. As the New York Times points out, by doing this Citigroup is breaking the promise they made to Congress in 2007 that they would not arbitrarily raise rates on accounts—which may be why they’re offering a fairly lenient opt-out policy.
Vision Therapy Center 'Pencils In' Appointment Without Full Consent, Then Charges $50 No Show Fee
By 11.17.08
Elysse was told by an optometrist to consider “vision therapy” as a treatment for her child’s strabismus (crossed eyes), but the business she was sent to—Children’s Vision and Learning in Versailles, Kentucky—turned out to be one of those places where selling is their top priority, and medical care simply the product being sold. After being lied to about the cost, given a hard sell during the first appointment, and even being asked, “Don’t you care about your child’s vision?”, Elysse decided to look elsewhere. Now, four months after the experience, the business is billing her $50 for a “penciled in” appointment she never agreed to keep in the first place.
