fees

Justice Gustine

Charter Customers Surprised To See ‘Broadcast TV Fee’ For Streaming Service

Earlier this year, Charter subscribers in Massachusetts began noticing a significant increase in their cable bill attributed to a new “Broadcast TV surcharge.” Now it appears these pesky and costly fees have migrated to the company’s new streaming service.  [More]

Steve Depolo

Four Credit Repair Agencies Accused Of Misleading Customers, Charging Illegal Fees

Four different “credit repair” operations have been ordered to pay a total of more than $2 million in penalties for allegedly tricking people into thinking their bad credit could be easily fixed. [More]

Fox 7 Austin

National Guardsman Says United Wrongly Charged Him $200 For Checked Bag

A National Guardsman returning home to Texas following nearly two years in Afghanistan says United Airlines broke its own policy by charging him $200 to check a bag full of gear. [More]

frankieleon

What Is Digit, And Why Are Users Upset That It’s Charging A Fee?

Maybe you’re familiar with Digit, an app that analyzes your bank account and tucks away money that you won’t miss. The app has a lot of fans, who credit it with helping them build more savings than they would have on their own. This week, though, the company announced that it will start charging a $2.99/month fee. [More]

pshorten

Student Loan Debt Collectors Not Eager To Charge Fees Reinstated By Trump Administration

The Department of Education recently advised companies that collect debt on billions of dollars in outstanding federal student loans that they can once again charge a large penalty fee to defaulted borrowers. However, the collectors — even one that is currently suing the government for the right to charge this fee — now say they will not automatically add thousands of dollars in additional debt to loans in default.  [More]

gjacobs228

Instacart To Pay $4.6M, Revise Service Amount Description To Resolve Class Action Lawsuit

Back in 2015, and again last year, Instacart shoppers took their growing ire over worker classification, as well as tip and service amount changes, a step farther by suing the grocery delivery startup claiming it broke state and federal labor laws, the company has agreed to settle the class-action suit for $4.6 million. [More]

Justice Gustine

More Charter Customers Now Being Hit With Controversial ‘Broadcast TV’ Fee

As the recently merged Charter and Time Warner Cable finish combining their customer bases, some subscribers are getting their first look at controversial fees that significantly raise their cable bills without being counted as a rate hike. [More]

Lenders, Real Estate Brokers To Pay More Than $5M For Alleged Kickback Scheme

Lenders, Real Estate Brokers To Pay More Than $5M For Alleged Kickback Scheme

The home buying process is complicated and expensive enough without mortgage servicers and real estate brokers tacking on illegal and costly fees. To that end, the Consumer Financial Protection Bureau has ordered Prospect Mortgage and three other companies to pay more than $5 million to settle allegations they participated in an illegal kickback scheme.  [More]

MartinRottler

Senator Takes Aim At American Airlines For Charging Extra For Access Overhead Bins

Odds are, if an airline finds a way to charge travelers yet another add-on fee, New York Sen. Charles Schumer will be close behind, expressing his displeasure. This time, the lawmaker has American Airlines’s new Basic Economy fare in his sights. [More]

Mike Mozart

It’ll Now Cost You $5 More To Activate Or Upgrade A Phone On AT&T’s Network

If you don’t have a contract with AT&T prepare to pay $5 more than you would have in the past to upgrade your phone, or activate a new one on the carrier’s network. [More]

CFPB Says TCF Bank Made Millions From Misleading Overdraft Practices

CFPB Says TCF Bank Made Millions From Misleading Overdraft Practices

Fifteen months after Minnesota-based TCF Financial revealed it could face legal action from federal regulators related to alleged unfair and deceptive overdraft practices, the Consumer Financial Protection Bureau has finally taken legal action against the bank. [More]

frankieleon

Hotels Harm Consumers By Not Including ‘Resort Fees’ In Room Rates

Staying in a hotel comes at a price — there’s the room rate, service charges, taxes, and hotels are increasingly taking on “resort fees” to cover amenities like internet access, parking, gym, spa, and pool — even if you never use them. These fees, which can significantly increase the total cost of a room, are almost never included in the advertised price and are often minimized or omitted until it comes time to actually book your stay.
[More]

James Callan

Retailers Ask Congress To Please Not Roll Back Dodd-Frank Debit Card Reforms

Both the banking industry and conservative lawmakers are hoping that the incoming Trump administration will agree to repeal the 2010 Dodd-Frank Financial Reforms, but many in the retail world are calling on Congress to retain at least the portion of the law involving debit card transactions. [More]

(Mike Mozart)

Labor Group: High-Pressure Sales Goals Led T-Mobile Workers To Add Services Customers Didn’t Want

Selling consumers services they don’t need is nothing new; recent examples include Wells Fargo’s fake account fiasco and Office Depot’s computer virus scanning program. Now, a labor group has filed a complaint with federal regulators accusing wireless carrier T-Mobile of using similarly aggressive sales goals, driving employees to enroll users in services they don’t actually want or never asked for.  [More]

Todd Kravos

Average ATM Fees Hit Record High For 10th Straight Year

If you were hoping that ATM fees would suddenly drop, making life better for anyone who’s ever been forced to use an out-of-network machine, well, we’ve got some bad news: according to a new survey, average ATM fees were up yet again to $4.57 per transaction, marking the 10th straight year of increases. [More]

TheeErin

Does Southwest’s “Bags Fly Free” Policy Hurt On-Time Performance?

Southwest Airlines uses its “Bags Fly Free” policy of not charging passengers for their first two checked bags to set itself apart from all its competitors who have begun charging these fees in recent years. A recently released study claims this no-fee practice may actually be hurting the airline, though other data raises questions about this conclusion.
[More]