If Santa Claus wanted an easy way to separate the nice from the naughty for his list, all he’d have to do is look at the numbers culled from recorded phone calls. And no, not the sneaky tracking you’re thinking of — when you call a customer service line or your credit card company and hear that “this call may be recorded” notification, there’s data to show if you drop an f-bomb (or two or three or four) during that call. And Ohio has the sassiest mouths in the nation. [More]
